Shipping & Returns
Shipping
Most items are handmade to order and will take up to 3 weeks processing time to ship your purchase. Some items like enamel pins and will ship sooner, but a good rule of thumb is to expect 2-3 weeks.
Standard shipping is USPS First Class for both domestic and international orders.
US Standard Shipping (1-2 weeks transit time) $5.50 and up
Canada Standard Shipping (2-4 weeks transit time) starts at $15.99
International Standard Shipping (2-6 weeks transit time) $16.99 and up
Upgrades for Priority shipping are available in your cart. Every order includes gift packaging.
*We currently do not ship to the UK due to Brexit/VAT restrictions. UK customers are welcome to shop on our Etsy store instead.
Packaging may vary
Returns and exchanges
If for any reason you are not happy with your order, you have 15 days from the date you received your order to contact me for a return. Original shipping charges are non-refundable. Once I receive your item back in original condition with gift packaging I will issue your refund within 3 business days.
How to request a return:
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Email me with your order # and reason for return
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Check your email for a prepaid shipping label
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Download and print your label
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Affix your label to the package making sure to mark out or hide any other barcodes
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Place your item including all original gift packaging into the mailer
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Request a pickup via USPS.com or drop at your local post office.
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Once your item is received in original condition your refund will be issued within 3 business days. Original shipping charges are non refundable.
*At this time prepaid labels are not available for International /non-USA orders. Returns are still available to international buyers. Email me for details.
How to exchange an item:
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Follow all steps for a return
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You will be issued a store credit gift card for the amount of your item (original shipping charged not included) within 2 business days of me receiving your return
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Buy your new item from the store using your gift card
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Store credit does not expire so use whenever you want!
Orders not Eligible for Returns:
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Items that have been worn or used
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Items that you have had for longer than 14 days
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Custom orders
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Clothing (unless you received the wrong or defective item)
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International Orders (outside USA) that are returned due to buyer error with address or buyer refusal to pay VAT or customs charges
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Items where a charm has come unattached from a jewelry item which can be easily reattached. This item is not considered "broken" or defective as it is usable/wearable and will not be eligible for a return/refund/store credit etc.
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Items that "vary slightly in appearance from photos" (color, size, etc)
*Please note by purchasing something from Fatally Feminine Designs that all items are handmade, meaning they might vary slightly in size, color and appearance. I take great care to make sure items are of the highest quality before ever leaving my studio.
I always want you to be happy with your order, so in the case of any problems just email me directly fatallyfemininedesigns@gmail.com
Jewelry Care Tips
Items should be stored out of direct sunlight, should not be subject to perfumes, hair products or beauty products so put them on last when getting ready. Findings will tarnish over time and may be gently polished with a soft cloth but never cleaned with harsh chemicals. Items should also not be worn while in the shower, pool, bathing, working out, washing hands or dishes etc. Many handmade charms with small parts are fragile and dropping them on a hard surface will result in a broken item so please be careful with them. I will not send a replacement if this happens as it is out of my control. You can fix these items easily with E6000 glue that can be purchased at any craft store.
Use Disclaimer | Items are not Intended for use by Children under 13 years old
Items are NOT intended for use by children under the age of 13 years old. Small parts present a choking hazard. If you disregard this disclaimer FFD is not responsible for any risks associated with products once they leave our studio. Returns and refunds will not be honored if you buy products for children against this policy.
Customs / VAT Fees for International Orders
Please note that by purchasing an item from Fatally Feminine Designs and having it shipped internationally (outside of the US) you agree to pay all customs charges associated with accepting your package. FFD cannot be held responsible for any charges you may incur and has no way of predicting such charges. It is a Federal offense punishable by law to mark a package as a lower value or as a gift as a means to evade customs charges so this will not be done under any circumstance. Please know your specific country's laws regarding customs fees prior to making a purchase. I will not ship your order back to you for free if your package gets returned to me due to unpaid customs fees. If you decide to get a refund any shipping charges associated with your package will be deducted from your refund.
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EMAIL: Lipandcake@gmail.com